Join a well-established gaming studio in Limassol, Cyprus, to build and manage a technical support team from the ground up. You will be establishing internal processes and best practices and collaborating closely with QA and development teams to ensure smooth and efficient problem resolution. RESPONSIBILITIES
Build and lead an in-house team of specialists, defining and developing required technical skills
Conduct regular 1:1 meetings to align team goals and foster individual growth
Mentor and coach team members to enhance skills and knowledge
Analyze support metrics to identify areas for improvement and drive performance
Report team performance, key issues, and escalations to senior management
Optimize team processes to increase efficiency and enhance support quality
REQUIREMENTS
Over 2 years of experience in a leadership role in technical support or customer service
Fluent in English with excellent written and verbal communication skills
Strong analytical abilities, with a track record of identifying trends and optimizing team performance
Proven expertise in troubleshooting and resolving software-related issues
Proficient in MySQL and working with server/client logs (Lucene)
NICE TO HAVE
Proficiency in support tools including TeamViewer, Grafana, YouTrack, and ClickHouse
Strong technical background with expertise in gaming platforms (PC, mobile, consoles)
WHAT THEY OFFER
Full-time employment in Cyprus.
Visa sponsorship
Relocation package, family support, and health insurance.
Additional perks: kids’ allowances, office lunches, personal development programs, sport benefits, company events, and free annual medical check-ups.
Opportunities for growth with a structured path to achieve clear goals, both company-wide and individually.
ABOUT THE COMPANY The company, founded in 2015, developed a successful MMO strategy game set in a fantasy world. Available on both web and mobile platforms, it has garnered over 10 million downloads on Google Play and amassed 30 million players worldwide. The studio operates with around 150 team members and is headquartered in Limassol, Cyprus.
Size of the studio: 150 people Work mode: 100% from the office Office locations: Limassol, Cyprus Platform: mobile Engine: Unity