We’re looking for an enthusiastic and proactive IT Helpdesk Specialist to join our client team. You’ll be providing both on-site and remote support to ensure smooth day-to-day operations. If you’re someone who enjoys solving technical problems, loves helping others, and isn’t afraid of a screwdriver – this role is for you.
RESPONSIBILITIES
Provide first and second-line IT support to the team (on-site and remote)
Install, configure, and maintain workstations, laptops, printers, accessories, and meeting room equipment
Perform diagnostics, troubleshoot hardware/software issues, and carry out minor repairs and upgrades
Resolve IT incidents and document actions using Jira, escalating when needed
Take full ownership of support tickets from start to finish
Contribute to additional tasks or projects based on your interests and team needs
REQUIREMENTS
2–3 years of experience in a similar IT support role
Solid knowledge of Windows Domain (user accounts, groups, permissions)
Strong experience with Windows 11 troubleshooting and support
Understanding of modern PC hardware architecture
Basic knowledge of networking (DHCP, DNS, VPNs)
Experience managing access to internal and external services (Google Workspace, Office 365, VPN tools, licensing systems)
Strong computer literacy and ability to quickly learn new tools
Excellent communication and customer service skills
Problem-solving mindset and strong task prioritization skills
Fluent Polish and good command of English (minimum B2 level)
Availability to work fully on-site (Mon–Fri, 9:00–17:00)
NICE TO HAVE
Previous experience in the game development industry
Familiarity with macOS
Experience with tools like Slack, Parsec, or Perforce Helix
WHAT THEY OFFER
On-site in Warsaw, Poland
Employment contract or B2B
Strict no-crunch working environment, based on trust and mutual respect
Equipment provided
ABOUT THE COMPANY Studio founded by AAA veterans from Poland, currently working on their first AAA IP, a dark fantasy RPG. The company aims to break away from the corporate culture often associated with large studios, striving instead for a more casual work environment prioritizing creativity, enjoyment, and individual ownership.
Size of the studio: 120+ Work mode: on-site Office locations: Warsaw, Poland Platform: PC, consoles Game Engine: Unreal Engine 5