Description

Are you a leader who thrives on building teams and creating impactful processes? Join a fast-growing gaming company at the forefront of crypto-gaming as a Customer Support Team Lead. This is your opportunity to shape a new department and make a global impact in an innovative industry.

RESPONSIBILITIES 

• Build the customer support team from scratch, including auditing needs and hiring remote staff.
• Develop and implement efficient processes to ensure exceptional player support.
• Lead, mentor, and manage your team to deliver high performance and collaboration.
• Monitor and analyze customer interactions to identify insights and drive improvements.
• Act as a strategic partner to other departments, sharing customer feedback to enhance the platform.
• Oversee daily operations to ensure prompt and professional service delivery.

REQUIREMENTS 

• 1+ years of managerial experience, showcasing leadership and mentoring capabilities.
• Strong English communication skills to effectively interact with a global audience.
• A passion for gaming and a dedication to creating excellent player experiences.
• Ability to work on-site in Warsaw 4 days per week (1 day remote).

NICE TO HAVE 

• Experience in customer support within gaming, technology, or blockchain industries.
• Knowledge of blockchain and crypto-gaming technologies.

WHAT THEY OFFER 

• B2B Contract.
• Working from a brand-new office in Warsaw.
• Benefits package, paid vacations and bank holidays
• Dynamic working environment, based on trust and mutual respect.

ABOUT THE COMPANY
It’s an innovative international company with a dynamic startup vibe, developing a new web3 gaming platform. As the company is expanding, they are opening a brand-new office in Warsaw and are on the hunt for passionate individuals to be part of a growing team in Poland. Dive in and help shape the future of digital gaming!

Size of the studio: 150 people overall
Work mode: on-site
Office locations: Poland, Warsaw
Platform: web3
Engine: Unity3D