We’re looking for a Team Lead Customer Success Specialist (CSS) to elevate user experience and engagement across the gaming industry. In this role, you’ll lead a regional customer success team, build and refine support strategies, and ensure players and partners receive world-class service. Responsibilities
Lead and mentor a customer success team, driving service excellence for gaming clients.
Design and implement strategies to boost player engagement, retention, and overall satisfaction.
Serve as the primary escalation point for complex issues, working cross-functionally to deliver fast, effective solutions.
Track and analyze performance metrics, turning insights into actionable improvements.
Provide ongoing coaching and training to team members, fostering growth and continuous improvement.
Partner with mobile gaming stakeholders to enhance player support and engagement initiatives.
Stay current on gaming trends, tools, and technologies to optimize operations.
Requirements
Bachelor’s degree in Business, Marketing, or related field.
Proven experience in Customer Success, Account Management, or Player Support within the gaming industry.
Demonstrated leadership skills with experience managing high-performing teams.
Solid understanding of mobile gaming platforms, monetization models (CPE, CPI), and Offerwalls.
Excellent communication and conflict-resolution abilities.
Strong analytical mindset with experience using performance tracking and reporting tools.
Comfort working in a fast-paced, dynamic environment.
WHAT THEY OFFER
Remote role with an international team and English-speaking environment
Competitive compensation and a culture that values autonomy, ownership, and impact
Clear product scope, modern tooling, and opportunities for professional growth
ABOUT
Our client operates at the intersection of technology and advertising, creating cutting-edge solutions used by millions worldwide. They emphasize professional growth, flexible work arrangements, and an international, English-speaking environment. Their culture values continuous learning, collaboration, and innovation, making them a strong choice for ambitious professionals who want to make a tangible impact in a fast-evolving industry.